all your questions answered*

*If you have a question we haven't covered drop us an email on george@duckandcrutch.co.uk or hollie@duckandcrutch.co.uk

We aim to ship all orders within 2 working days. Shipped with Royal Mail Tracked 48 service. We can sometimes send orders on a guaranteed next day service for £11, but drop us an email on orders@duckandcrutch.co.uk before ordering to confirm it will be possible. 

Nope. We will just send you an order confirmation by email.

Damn right. Handwritten gift notes are complementary and are applied at checkout. George has even been practicing his handwriting.

You can but get your skates on. We will need to know before processing the order, which is usually within 1-2 days. Email us on orders@duckandcrutch.co.uk. 

I am afraid we don’t accept returns. However, if there is ANY issue with your order we will do all we can to sort it out. Rugby shirts are the exception. if they are unworn, you can return or exchange for a different size. Just drop us an email on orders@duckandcrutch.co.uk to arrange.

Afraid not. We are restricted to the UK. However, our friends at Master of Malt ship to most places. 

You certainly can. Drop us an email on george@duckandcrutch.co.uk and we will provide all the details.